Welcome to the first episode of this year’s AMA. I do every once in a while, and I love your questions, so thank you to all of you who submitted your question. In this episode we’re going to talk about how to nurture customer relationships after you have delivered the first project. I will also talk about how to set up new customer relationships for success from the start, and some general customer service tips.

Useful links to related content:

• How to make more money fast – the 80/20 principle for freelance translators
• Episode 7: Customer service for translators – interview with Marcela Reyes

This was an insightful question from Nicholas. Nurturing customer relationships is very important these days. The customer experience and customer satisfaction are two variables that can decide the future success of your business. And by nurturing customer relationships, you improve both. How do you nurture the relationship with your customers? Do you have any methods that are unusual? Please share below.

Bio

Tess Whitty is a certified English into Swedish translator, specializing in digital marketing and localization. With a degree in International Marketing and background as marketing manager, she also shares her marketing knowledge and translator experience with other freelance translators as an award-winning speaker, trainer, consultant, author, and podcaster. She is involved in several translator associations as a committee chair, language chair, trainer and mentor. In 2020, she was ranked among the top 50 world’s industry localization influencers. For more information, or to connect, go to www.marketingtipsfortranslators.com, or www.swedishtranslationservices.com.

Sponsor:

LSP.expert is a web-based tool for managing projects, clients, and finances. Developed by translators, it is especially well suited for supporting the day-to-day activity of freelance translators. Which explains why it has quickly become the go-to online resource for the industry.

You can test drive LSP.expert for free for 30 days to explore the special features, and see if it can support your freelance translation work in a way that allows you to stay competitive and grow your business. And when you find it as useful as I do, you can also take advantage of a 15% discount by using the code TESS15 when you sign up in 2021. I hope you like it as much as I do.

https://www.marketingtipsfortranslators.com/LSPExpert

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