03/09/2015Episode 44: Communication, negotiation and understanding client needs – Interview with Alessandra MartelliThe better we understand our clients’ needs, the better we can serve them. In this episode we are talking about how to communicate and negotiate with […]
06/19/2017Episode 134: How to Respond Constructively to Customer Complaints – Interview with Sherif AbuzidNo matter how good we are at translation, we can’t avoid running into a dissatisfied customer at one time or another. It is part of running […]