03/10/2014Episode 7: Customer service for translators – interview with Marcela ReyesIn this episode we talk about customer service and how we can use this as a marketing tool for our translation business. I interview Marcela Reyes, […]
02/01/2015How to make more money fast – the 80/20 principle for freelance translatorsDo you know the easiest way to make more money right now, with the least effort? I often listen to audiobooks through Audible on my phone […]
06/19/2017Episode 134: How to Respond Constructively to Customer Complaints – Interview with Sherif AbuzidNo matter how good we are at translation, we can’t avoid running into a dissatisfied customer at one time or another. It is part of running […]